Infinity Embrace

We stand by the quality and meaning behind every piece of jewelry at Solunora. If for any reason you're not completely satisfied with your purchase, you can return it within 30 days for a full refund—no questions asked. Your comfort and peace of mind matter to us, just as the memories you cherish.

Shipping Policy

Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• During peak seasons or high-demand periods, processing times may take slightly longer.

Shipping Time & Costs

• Standard Shipping (Free): 10-15 business days.

• VVIP Shipping : 7 business days (cost 29.99$).

• We currently ship to Worldwide.

Tracking Information

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

• Tracking updates may take 24-48 hours to reflect in the system.

Lost or Delayed Shipments

• If your order has not arrived within the estimated time frame, please contact us at [Solunora2779@gmail.com].

• We are not responsible for delays caused by customs, natural disasters, or courier issues beyond our control.

Refund & Return Policy

Eligibility for Returns & Refunds

We want you to love your jewelry! If you are not satisfied, you may request a return or refund under the following conditions:

• Return requests must be made within 30 days of receiving your order.

• Items must be unused, in original condition, and with original packaging.

• Personalized or custom-made items cannot be returned unless defective or damaged.

Return Process

1. Contact our support team at [Solunora2779@gmail.com] with your order number and reason for return.

2. If approved, you will receive return instructions.

3. Ship the item back to us (return shipping costs are the responsibility of the customer unless the item is defective or incorrect).

4. Once received and inspected, we will process your refund within 5-7 business days.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue.

• We will offer a replacement or full refund at no extra cost.

Non-Refundable Items

• Gift cards

• Personalized/custom-made items

• Clearance or final sale items

Contact Us

If you have any questions about our Shipping & Refund Policy, feel free to reach out:

📧 Email: Solunora2779@gmail.com
📞 Phone: (08) 9228 1177
🌐 Website: Solunora.store

We appreciate your trust in Solunora and are committed to providing you with meaningful, high-quality jewelry. 💖

1 x Infinity Embrace Necklace

1 x Rose Gift Box

1 x Package Box

1 x Handbag